Effective Date: 1 January 2025
Welcome to Pawtistic! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. General Information
- This website is operated by Pawtistic, located at 71-75 Shelton Street, London, United Kingdom, WC2H 9JQ.
- Throughout the site, the terms “we,” “us,” and “our” refer to Pawtistic.
- By visiting our site and purchasing from us, you agree to these Terms and Conditions.
2. Products and Services
- We specialize in creating custom digital pet portraits, delivered electronically.
- Our products are for personal use only. You may not resell or use the artwork for commercial purposes without prior written consent.
3. Ordering Process
- Accuracy of Information: You are responsible for providing accurate details when placing your order, including clear photos and correct contact information.
- Revisions: We offer free revisions to ensure satisfaction. Revisions are limited to adjustments of the existing artwork, not a complete redesign.
- Delivery: Digital portraits are typically delivered within 48 hours, unless otherwise specified.
4. Payments
- All payments are processed securely through trusted third-party payment providers.
- Prices are listed in GBP (£) and include VAT where applicable.
- Orders will not be processed until payment is successfully completed.
5. Refund and Cancellation Policy
- Refunds: Due to the custom nature of our products, we do not offer refunds once work has commenced. However, we will work with you to resolve any issues with your order.
- Cancellations: You may cancel your order within 2 hours of placing it, provided we have not started working on the portrait.
6. Intellectual Property
- All artwork created by Pawtistic remains our intellectual property. Upon purchase, you are granted a personal, non-exclusive license to use the digital file for printing or display purposes.
- You may not reproduce, distribute, or modify the artwork without our permission.
7. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
- Our liability is limited to the amount paid for the order.
8. Use of Website
- You agree to use our website for lawful purposes only and not to engage in any activity that disrupts its functionality or infringes on the rights of others.
- Unauthorized use of this website may result in legal action.
9. Privacy
Your use of this website is also governed by our Privacy Policy. By using our site, you consent to the collection and use of your information as outlined in the Privacy Policy.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from the use of our website or services will be resolved in accordance with these laws.
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with the revised effective date.
Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us:
Pawtistic
71-75 Shelton Street, London, United Kingdom, WC2H 9JQ
Email: hello@pawtistic.co.uk
